Frequently asked questions
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General
+What is TeamsOnGo?
TeamsOnGo is a recruitment-on-subscription platform that gives businesses dedicated recruiters and structured hiring workflows without traditional agency commissions. You get hiring execution support along with a built-in ATS to track hiring activity in one place.
+How is TeamsOnGo different from a recruitment agency?
Traditional agencies usually charge per placement for every hire. TeamsOnGo works on a subscription model where you get dedicated recruitment support and hiring execution without paying per-placement commissions.
+Is TeamsOnGo only for tech hiring?
No. We support white-collar hiring requirements across Technology, Sales, Marketing, Operations, Finance, HR, Customer Support, and Leadership roles.
+Where is TeamsOnGo based?
TeamsOnGo operates from India and supports hiring requirements across multiple regions and industries.
Plans, billing & subscription
+What payment methods do you accept?
Payments can be made through supported online payment methods available during checkout.
+Are prices inclusive of GST?
No. GST will be applied separately during checkout wherever applicable.
+Can I switch plans later?
Yes. Plans can be upgraded or adjusted as your hiring requirements grow.
+How do active roles work?
Active roles represent hiring positions currently being worked on by your assigned recruiter. If additional hiring capacity is needed, plans can be upgraded.
+Can I cancel my subscription?
Yes. Subscription changes or cancellations can be requested according to your plan terms.
Recruiters
+How are recruiters assigned?
Recruiters are assigned internally based on hiring requirements, role types, priorities, and workload availability.
+Can I choose my recruiter?
Recruiters are assigned by TeamsOnGo to ensure the best operational fit for your requirements.
+What if my recruiter is unavailable?
Our team ensures continuity of hiring activities and support.
+Are recruiters dedicated only to my company?
Dedicated recruiter allocation depends on the selected subscription plan.
Hiring & process
+How quickly can hiring start?
Recruiter onboarding and hiring setup typically begin after subscription activation and requirement alignment.
+When can I expect candidates?
Candidate timelines depend on role complexity, market availability, experience level, and hiring requirements. Your recruiter shares timelines during onboarding.
+What does TeamsOnGo handle?
TeamsOnGo can support candidate sourcing, resume screening, candidate shortlisting, interview coordination, candidate communication, offer coordination, and joining follow-ups.
+Do I still conduct interviews?
Yes. You make hiring decisions while our team manages recruitment execution and coordination.
+Can my internal hiring team collaborate?
Yes. Team members can participate in reviews, interviews, and hiring decisions.
Platform & workspace
+What can I track in the platform?
You can track active roles, candidate stages, hiring progress, recruiter activity, candidate notes, and status updates.
+Can multiple team members access the workspace?
Yes. Different users can be added with appropriate permissions.
+Can I add comments and feedback?
Yes. Internal notes and hiring feedback can be maintained inside the workspace.
+Do I need my own ATS?
No. TeamsOnGo provides built-in workflow and hiring visibility tools.
Support
+Who do I contact for help?
You can reach out to our support team or your assigned recruiter.
+Will I have a dedicated point of contact?
Yes. Your assigned recruiter acts as your primary point of contact during active hiring.
+What if I need help with setup?
Our team assists with onboarding and requirement setup.
Hiring transparency
+Will AI make hiring decisions?
No. Final hiring decisions are always made by your team.
+Who reviews candidates?
Candidates are reviewed and screened by recruiters before being shared with you.
+Can I see hiring progress?
Yes. You can track candidate movement and role progress from your workspace.
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